Stratus Clean Ottawa · Case Studies
Commercial cleaning across Ottawa with documented service, inspection records, and accountability systems. Here's what that looks like in practice.
Commercial Cleaning Elevated
Case Studies
Challenge
5 locations, 3 different vendors, no scope standardization, no documentation, RCDSO compliance exposure.
Approach
Single scope across all 5 sites. Monthly inspection per location (7 categories scored). Visit log with technician/timestamp/photos. One contact for all 5 sites.
Outcome
Zero compliance flags over 14 months. Practice manager stopped receiving cleaning complaints. No escalation needed.
Challenge
3 commercial properties, 3 different cleaners, no standardization, tenant complaints going to property manager not cleaner, no photographic record, Friday no-shows recurring.
Approach
Unified scope across all 3 properties. One primary franchisee + one backup. Photo evidence per visit. Monthly portfolio summary report to property manager covering all 3 buildings.
Outcome
Tenant cleaning complaints dropped to zero within 60 days. Monthly report takes 15 min to review instead of 3 hours of troubleshooting.
Challenge
RCDSO compliance documentation scattered across individual binders, none current. Prior vendor had no inspection record, no photos, no reproducible scope. Regulatory audit risk was real.
Approach
IPAC-aware scope per RCDSO standards. Inspection reports per visit, per location — organized and retrievable. Monthly compliance package per location. High-touch area documentation.
Outcome
All 4 locations passed most recent RCDSO inspection with no outstanding corrective actions. Inspection folder used as compliance evidence during clinic expansion review.
Challenge
7 locations, 7 different service rhythms, no standardized washroom/floor/waste standards, district manager spending 2–3 hours per week chasing issues.
Approach
Standardized scope with location-specific scheduling. 7-day service at 5 locations, 5-day at 2. Photo evidence per visit. Consolidated weekly report covering all 7 sites.
Outcome
District manager stopped chasing cleaning issues within first month. Weekly consolidated report takes under 10 minutes to review. Store-level complaints dropped 85% in first 90 days.
Challenge
Specialized facility requiring documented hygiene standards for patient-facing waiting areas. Prior vendor had no photo documentation, no inspection cadence, no recovery process.
Approach
Medical facility scope with high-touch area documentation. Monthly inspection with scored report. Photo evidence per visit. Inspection report delivered within 48 hours. One direct contact — no phone tree.
Outcome
Clinic manager no longer fields cleaning complaints. Inspection reports used in two internal quality reviews. Facility director cited documentation system as reason for renewal at contract review.
What happened
Franchisee family emergency, no-show on a Wednesday, no advance notice, building unserviced for 36 hours. Property manager discovered and reported at 8:47 AM.
How we responded
8:47 AM complaint received → 9:00 AM property manager called with status update → 10:15 AM backup franchisee mobilized → 1:00 PM full service restored with photo evidence → incident report filed end of day → accountability review within 48 hours.
Outcome
Property manager stayed with Stratus. Incident report on file.
The Proof Systems Behind Every Account
Every service visit logged with technician, timestamp, scope confirmed, notes. Audit-ready without additional effort.
Photo evidence from every visit, timestamped and stored. Before/after on corrective visits. Reviewable in under 2 minutes per building.
Transparent invoicing via QuickBooks Online. Invoices map to scope, not estimates. Property managers reconcile against documented service.
Independent monthly check, scored on 7 categories, report within 48 hours. Patterns tracked over time, not just spot-checked per visit.
Client Roster
| Client | Vertical | Tenure | Outcome |
|---|---|---|---|
| M.L.P. | Healthcare | 14 months | Zero compliance flags |
| R.L.I. | Property Management | 11 months | Tenant complaints: zero |
| D.P.C. Group | Dental | 18 months | RCDSO audit: passed |
| M.L.R. | Retail | 9 months | District manager time recovered |
| M.I.F. | Medical Imaging | 22 months | Documentation used in 2 reviews |
| C.O.B. | Service Recovery | Incident resolved | 4-hour recovery, written statement on file |
Full naming available on request where client permission is confirmed.
Contact Stanley directly at stanley@stratusclean.ca.
Service Recovery
This is a real incident from a Kanata commercial office building. The franchisee had a family emergency. The account was unserviced for 36 hours. Here's exactly how we handled it — and how long it took.
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A 20-minute walkthrough shows you the inspection scorecard, photo evidence flow, and recovery system in context. No slides, no pitch deck — just the actual documentation.
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